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Minutes Network
A contact-centre lead at dusk watching a running PacketExchange dialer campaign on a monitor, with progress, answer rate, call length, live calls and spend against budget.

Outbound campaigns at wholesale cost.An outbound dialer with CLI rotation, DNC suppression and AI agents.

Run voice and SMS campaigns over the carrier routes you choose, with concurrency, calling windows, retries, CLI rotation and DNC suppression under your control.
See the dialer

Dialer, on PacketExchange, a Minutes Network product. Screens show demo data. Source: packetexchange.io/solutions/dialer

See Dialer.

Watch a campaign run, rotate caller IDs and keep do-not-call numbers out.
A running voice campaign: 63% progress, answer rate against target, average call length, answered and failed counts, 46 of 60 live calls, a call outcomes bar and spend against a budget cap

Demo data.

Progress, answer rate, call length, live calls, call outcomes and spend against the budget cap.

What it is.

Upload a list and the dialer cleans it before the first dial: duplicates removed, invalid numbers dropped, DNC numbers suppressed. Set the live calls, a calling window in the time zone you choose, retries and a spend cap, then pick a CLI rotation mode, from local presence to best connect rate. Run it from the dashboard, the API, or by telling the dialer what to do in plain English.

Key features.

  • Concurrency and pacing

    Simultaneous calls per campaign, with the pacing delay, call length and retries you set.

  • CLI rotation

    Local presence, daily and per-campaign caps, cooldowns, one CLI per contact, best connect rate and more.

  • Compliance built in

    DNC suppression on every list, calling windows by time zone, and a hard spend cap per campaign.

  • AI voice agents

    Attach an agent and it holds the conversation on every answered call.

Simultaneous calls per campaign, at most
128
Simultaneous calls per campaign, at most
Caller ID rotation modes
13
Caller ID rotation modes

As published on packetexchange.io.

Questions

How is pacing controlled?
By concurrency. You set how many calls run at once, from 1 to 128 per campaign, and a new call starts as each one ends. There is no predictive over-dialling: the calls in flight never exceed the number you set.
How are do-not-call numbers handled?
Every number is checked against your own do-not-call list and the platform-wide list at the moment it is dialled, not only at upload. A suppressed number is marked skipped and never billed.
What happens when the budget or the balance runs out?
When billed spend reaches a campaign's cap it pauses itself and you are notified. Each call's worst-case cost is reserved before it dials, so if the balance cannot cover the next call the campaign pauses instead of overspending.

The service behind it

What Minutes Network does in this area, in more depth.

Related products

What carriers, developers and app makers use alongside it.

Outbound campaigns at wholesale cost.

Outbound voice and SMS campaigns with CLI rotation and DNC built in.
See the dialerAll products