DIDs & virtual numbersVirtual phone numbers and DIDs, with porting and SIP trunking.
Your local presence, everywhere
Establish a local presence in any market without physical infrastructure. Our DID platform provides instant access to phone numbers across 100+ countries, enabling your business to receive calls from customers worldwide as if you had a local office in every city. Numbers are provisioned in seconds via API or our self-service portal.
Local numbers
Geographic numbers in thousands of cities worldwide. Give your customers a familiar local number to call, improving trust and answer rates while reducing their calling costs.
National numbers
Non-geographic national numbers that work across an entire country. Ideal for businesses that serve a national market and want a single, recognisable contact number.
Toll-free numbers
Freephone numbers that allow your customers to call you at no cost to them. Available in 80+ countries with international toll-free (ITFS) options for multi-country coverage.
Mobile numbers
Virtual mobile numbers with SMS and voice capability. Perfect for two-way communication, two-factor authentication, and applications requiring a mobile-format number.
Get numbers on PacketExchange.
Browse without an account
The number store can be browsed before you sign up, with a setup fee and a flat monthly price shown next to every number.
Route them anywhere
Point a number at your switch, a SIP address or any phone, from the same account as your routes.
Use them as caller ID
Numbers you own can be used as caller ID in PacketExchange's dialer campaigns.
Complete number management
From provisioning to porting, our platform gives you full control over your entire number inventory.
Instant API provisioning
Provision numbers programmatically in seconds through our RESTful API. Search available inventory by country, city, number type, and pattern. Reserve, activate, configure, and release numbers without any manual intervention or support tickets. Ideal for platforms that need to dynamically allocate numbers to users on demand.
- Real-time inventory search with advanced filtering
- Sub-second provisioning for most number types
- Bulk provisioning for large-scale deployments
- Webhook notifications for provisioning status updates
Seamless number porting
Bring your existing numbers to our platform with our managed porting service. We handle the entire process, from Letter of Authorization (LOA) submission to cut-over coordination, ensuring zero downtime during the transition. Our porting team manages all carrier negotiations and regulatory requirements on your behalf.
- Managed end-to-end porting process with dedicated support
- Zero-downtime cut-over with pre-migration testing
- Bulk porting for large number inventories
- Port-out protection to prevent unauthorised transfers
Enterprise SIP trunking
Connect your PBX, contact centre, or communications platform to our network via SIP trunking. Each DID can be configured with custom SIP endpoints, failover destinations, and call routing rules. Support for concurrent call channels scales automatically based on your traffic patterns.
- Unlimited concurrent channels per trunk with auto-scaling
- Primary and failover SIP endpoint configuration
- TLS/SRTP encryption for all signalling and media
- Compatible with all major PBX platforms and softswitches
Advanced number features
Every number comes with a rich set of configurable features to meet your specific business requirements.
IVR-ready numbers
Configure interactive voice response menus directly on your DIDs. Multi-level IVR trees with DTMF input handling, text-to-speech prompts, call queuing, and intelligent routing based on caller input or caller ID, all configurable via API.
Vanity numbers
Choose memorable numbers that spell words or contain repeating patterns. Our inventory search supports pattern matching so you can find numbers that reinforce your brand identity and are easy for customers to remember.
Call recording
Automatic call recording on any DID with secure cloud storage. Recordings are accessible via API or portal with search, playback, and download capabilities. Supports payment card redaction capabilities.
SMS-enabled numbers
Enable SMS capability on your DIDs for two-way text messaging. Customers can send SMS to your number and receive replies. Perfect for appointment confirmations, customer support via text, and multi-channel communication.
Call forwarding
Forward incoming calls to any destination, SIP endpoint, PSTN number, mobile, or voicemail. Configure time-based routing, sequential ringing, simultaneous ring groups, and geographic routing rules for sophisticated call handling.
Real-time analytics
Detailed analytics for every number including call volume, peak hours, geographic distribution of callers, average call duration, and answer rates. Use insights to optimise staffing, marketing spend, and customer service operations.
DID management portal
A powerful self-service portal for managing your entire number inventory, complemented by a comprehensive API for programmatic control.
Inventory dashboard
View and manage all your numbers from a single dashboard. Filter by country, type, status, or configuration. Bulk operations allow you to update routing, enable features, or release numbers across hundreds of DIDs simultaneously.
Configuration engine
Configure every aspect of your numbers: SIP endpoints, failover rules, IVR menus, call recording, SMS webhooks, and caller ID settings. Changes take effect instantly with no propagation delay across the network.
Regulatory compliance
Automated regulatory compliance for every jurisdiction. The portal guides you through required documentation, proof of address, business registration, identity verification, and tracks approval status for regulated number types.
Emergency services (E911/E112)
Configure emergency services routing for your DIDs where required by regulation. Register subscriber addresses, configure PSAP routing, and ensure compliance with local emergency calling requirements in the US, EU, and other jurisdictions.
Massive inventory, instant access
Our number inventory is continuously replenished to ensure availability across all markets.
100+
Countries
Numbers available across 100+ countries with coverage expanding monthly to new markets.
9,000+
Area codes
Local numbers in thousands of cities and regions for hyper-local presence in key markets.
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Provisioning
Sub-second automated provisioning for most number types via API or portal.
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Channels
No fixed channel limits. Concurrent call capacity scales automatically with your traffic.
Numbers that power your business
From global contact centres to local marketing campaigns, our DIDs support every communication scenario.
Contact centres
Provide local and toll-free numbers for your customers to reach your contact centre in every market. Route calls to agents based on language, skill, availability, or geographic location with built-in IVR and queuing.
SaaS platforms
Programmatically provision numbers for your end users via API. Perfect for communication platforms, CRM systems, and business tools that need to assign phone numbers to accounts or workspaces dynamically.
Marketing & tracking
Assign unique numbers to marketing campaigns, advertisements, and landing pages for precise call tracking and attribution. Measure which campaigns drive the most inbound calls and calculate true ROI.
