MinCloud Switch: the Telecom Exchange softswitchA cloud-native, carrier-grade softswitch.
- Concurrent sessions
- 100M+
- Concurrent sessions
- Call setup latency
- <50ms
- Call setup latency
- Carrier-grade uptime
- 99.99%
- Carrier-grade uptime
- Destinations
- 190+
- Destinations
The hosted switch, on PacketExchange.
AI Control
Onboard customers, add suppliers, trace routing and check money owed in plain English, with approval before changes apply.
Everything in the plan
Customer and supplier portals, fraud screening, invoicing and netting, with unlimited minutes switched and a maximum number of concurrent calls per plan.
Published plans
Plans from $500 a month for up to 500 concurrent calls, as published on packetexchange.io. Plans cover the switch: call termination is billed separately. 30 days free, on application.
Cloud-native softswitch architecture
MinCloud Switch is the central session management engine powering the Minutes Network Telecom Exchange. Unlike traditional hardware-bound switches, MinCloud Switch runs as a distributed cloud-native service that automatically scales with your traffic, self-heals on failure, and delivers consistent sub-50ms call setup times regardless of load.
Built from the ground up for the era of programmable telecoms, MinCloud Switch combines carrier-grade reliability with the agility and economics of modern cloud infrastructure.
- Kubernetes-orchestrated microservice architecture
- Horizontal auto-scaling based on real-time session load
- Active-active geo-redundancy across multiple continents
- Zero-downtime rolling updates and configuration changes
// MinCloud Switch session config
cluster {
mode: "active-active"
regions: ["eu-west", "us-east", "ap-south"]
max_sessions: "100,000,000"
auto_scale: true
setup_target: "50ms"
protocols: ["SIP", "H.323", "ISUP"]
}Multi-protocol session handling
MinCloud Switch natively supports all major signalling protocols, enabling seamless interoperability between modern and legacy carrier networks.
SIP (session initiation protocol)
Full SIP RFC 3261 compliance with extensive support for SIP extensions. UDP, TCP, TLS, and WebSocket transports. SIP-I, SIP-T, and SIP trunking with custom header manipulation and REFER handling.
H.323
Complete H.323 v7 stack for legacy carrier interconnection. Gatekeeper functionality, H.245 tunnelling, fast start, and early media support. Enables migration paths for carriers transitioning from H.323 to SIP without disrupting existing traffic.
ISUP / SIGTRAN
SS7/ISUP signalling over SIGTRAN (M2UA/M3UA) for PSTN interconnection. Full IAM, ACM, ANM, and REL message handling with custom parameter mapping. Bridges traditional TDM networks to the IP domain seamlessly.
Enterprise-grade session handling
At its core, MinCloud Switch is a massively parallel session state machine engineered to handle millions of simultaneous calls. Each session is individually tracked with full state persistence, enabling graceful failover without call drops, real-time mid-call modifications, and comprehensive CDR generation.
- Distributed session state with sub-millisecond replication
- Mid-call re-INVITE, call transfer, and forking support
- In-dialog session timers with configurable refresh intervals
- Graceful session draining for maintenance windows
- Real-time session count, duration, and quality metrics via API
Real-time traffic management & CDR processing
Comprehensive traffic visibility and control with real-time CDR generation, processing, and analytics.
Real-time traffic management
Monitor and control every aspect of your traffic in real time. Dynamic capacity allocation per trunk group, real-time CPS throttling, congestion detection with automatic overflow routing, and granular traffic shaping at the prefix, destination, and carrier level.
- Per-trunk CPS limits with burst allowances
- Dynamic traffic re-routing on congestion or quality degradation
- Blacklist/whitelist management with instant propagation
- Destination-level ASR/ACD thresholds with automated actions
CDR processing pipeline
MinCloud Switch generates comprehensive CDRs for every session, ingress, egress, and intermediate hops. CDRs are streamed in real time to our processing pipeline where they are enriched, rated, correlated, and made available for billing, analytics, and dispute resolution within seconds.
- Real-time CDR streaming with sub-second latency
- Automated CDR enrichment with geo, carrier, and quality data
- Multi-format export: CSV, JSON, ASN.1, TAP3
- 90-day hot storage with unlimited cold archive
Codec transcoding & media services
Full media processing capabilities including codec transcoding, DTMF handling, media recording, and advanced SBC functionality.
Codec transcoding
On-the-fly transcoding between all major codecs: G.711 (a-law/u-law), G.729, G.722, AMR, AMR-WB, Opus, iLBC, and SILK. Hardware-accelerated transcoding ensures minimal latency and MOS impact, even at massive scale.
Media recording & playback
Server-side media recording for compliance, quality assurance, and dispute resolution. Supports selective recording by trunk, destination, or custom rules. Recordings are encrypted at rest and accessible via secure API.
DTMF handling
Comprehensive DTMF support across all signalling modes: RFC 2833, SIP INFO, and in-band detection. Automatic DTMF interworking between different methods ensures reliable IVR interaction across heterogeneous networks.
Integrated SBC & load balancing
MinCloud Switch includes full Session Border Controller functionality as an integrated layer, not a bolt-on. This means every session benefits from topology hiding, NAT traversal, TLS/SRTP encryption, and DoS protection without additional infrastructure or latency.
- Topology hiding with B2BUA architecture
- TLS 1.3 signalling encryption and SRTP media encryption
- SIP-aware firewall with rate limiting and anomaly detection
- Layer 4/7 load balancing across SBC and media server pools
- NAT traversal via STUN/TURN with ICE-lite support
// SBC security policy
sbc_policy {
topology_hiding: true
tls_version: "1.3"
srtp: "mandatory"
rate_limit: "5000 CPS"
dos_protection: true
nat_traversal: "STUN/TURN/ICE"
}Billing integration & real-time rating
MinCloud Switch integrates directly with the Minutes Network billing engine to provide real-time call rating, prepaid balance checking, credit control, and automated invoice generation. Every call is rated in real time: no batch processing delays, no billing surprises.
- Real-time rating with sub-millisecond rate lookup
- Prepaid balance management with configurable low-balance actions
- Multi-currency support with daily exchange rate updates
- Automated invoice generation and settlement workflows
- Instant settlement integration
API management & monitoring dashboard
Full programmable control over your switch via comprehensive APIs and an intuitive real-time monitoring dashboard.
Comprehensive REST API
Every function of MinCloud Switch is accessible via our REST API. Provision trunks, update routing rules, manage capacity, query CDRs, and monitor sessions programmatically. Full OpenAPI 3.0 specification with SDKs for Python, Node.js, Go, Java, and PHP.
GET /v2/switch/sessions/active POST /v2/switch/trunks PUT /v2/switch/routing/rules/{id} GET /v2/switch/cdrs?from=2026-03-01 DELETE /v2/switch/blacklist/{prefix}Real-time monitoring dashboard
A purpose-built monitoring interface that gives your NOC team complete visibility into switch health, traffic flows, and quality metrics. Customisable widgets, configurable alerting thresholds, and deep-dive drill-down capabilities for rapid troubleshooting.
- Live session count, CPS, and concurrent call heatmaps
- Per-trunk ASR/ACD with historical trend analysis
- Customisable alerting via email, webhook, Slack, PagerDuty
- SIP ladder diagram viewer for call-level debugging
High availability & geo-redundancy
Engineered for four-nines uptime with active-active deployments, automatic failover, and zero single points of failure.
Multi-region
Active-active deployment across multiple global PoPs ensures traffic is served from the nearest healthy node.
Auto-failover
Sub-second failover between nodes with stateful session handoff: no call drops during switchover.
Auto-scaling
Kubernetes HPA scales switch instances based on CPS and session count, handling traffic spikes automatically.
Zero downtime
Rolling updates, canary deployments, and graceful session draining mean upgrades happen without service interruption.
